Here at ATE UK, we understand that from time to time you may wish to return a product to us. We like to make things as easy as possible for our customers so we have created this 30 day returns policy to enable you to return products to us in appropriate circumstances. This policy relates to all goods offered for sale by ATE UK Ltd. Please read the following notes carefully to ensure you understand the policy.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
You must return the item within 30 days of your purchase including our returns authorisation form.
Please note, if any items are returned to us with no returns paperwork a 20% handling charge will be applied.
How to Return an Item – Consumer
a) If you are a consumer, you have a legal right to cancel your contract with ATE by giving ATE written notice at any time up to 14 days after ATE delivers the goods to you.
b) Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. (See notes for manufacturer defect returns below.)
c) You must return the item within 30 days of receiving the goods.
d) ATE reserves the right to levy a standard 20% handling charge in respect of such goods, however ATE also has the right to increase the handling charge on larger items, e.g. trailer couplings, flooring, wheels and tyres etc. as and when applicable.
e) In regards to items that are non-stocked, ATE will need to contact the supplier and establish if returning the item is possible and following from that a handling charge will be charged accordingly.
f) You must email returns@ate-uk.com, with a copy of the attached form, completed with details of the item or items that you would like to return. ATE will reply with a Returns Authorisation Form which must be included with the goods when they are returned.
g) You must return the goods at your own cost and the goods will be at your own risk during transit.
h) ATE will refund you the price you paid for the goods, together with any delivery charges, within 14 days of receiving the goods.
i) Unfortunately we cannot accept returns for goods which are not an ATE stocked line; please refer to paragraph 22 in our Terms & Conditions.
How to Return an Item – Business
a) If you do not have a legal right under section (2) above, ATE will only accept return of goods for credit within 30 days of delivery and which are returned in the same condition as that in which they were supplied.
b) Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. (See notes for manufacturer defect returns below.)
c) You must email returns@ate-uk.com, with a copy of the attached form, completed with details of the item or items that you would like to return. ATE will reply with a Returns Authorisation Form which must be included with the goods when they are returned.
d) You must return the goods at your cost. The goods will be at your own risk during transit.
e) ATE reserves the right to levy a standard 20% handling charge in respect of such goods, however ATE also has the right to increase the handling charge on larger items, e.g. trailer couplings, flooring, wheels and tyres etc. as and when applicable.
f) In regards to items that are non-stocked, ATE will need to contact the supplier and establish if returning the item is possible and following from that a handling charge will be charged accordingly.
g) ATE will refund the price you paid for the goods, within 30 calendar days of receipt of goods.
h) Unfortunately we cannot accept returns for goods which are not an ATE stocked line; please refer to paragraph 22 in our Terms & Conditions.
How to Return a Faulty or Damaged Item
ATE prides itself on providing good quality equipment, however, from time to time it is inevitable that manufacturing faults will occur or that an item will be damaged in transit. In order for us to rectify this for you as soon as possible please follow the process below.
a) If your item, or the packaging for your item, is visibly damaged when it is delivered to you please ensure the courier notes this and that you sign for the item as damaged. You should then contact ATE immediately, with photos of the damage if possible.
b) If you discover a fault with an item you should email returns@ate-uk.com
with a copy of the attached form, completed with details of the item or items that you would like to return. ATE will reply with a Returns Authorisation Form which must be included with the goods when they are returned.
c) ATE will arrange a collection with our preferred courier and notify you of when the item will be collected. This collection will be within usual office hours and should the collection fail because the item is not made available to the courier you will be responsible for the cost of returning the item.
d) Should you require a replacement immediately you will need to place a new order for this. Free of charge replacements will not be sent prior to the faulty item being received by ATE.
e) Once the item is received by ATE, it will be inspected and if the item is found to be faulty your account will be credited (credit account customers only) or you will receive a refund to whichever payment method you used to purchase the item.
f) If the item is deemed to be in reasonable working order you will be liable for the cost of returning the item to yourself.
Where you return goods in contravention of this policy or where you do not have any other legal right to return the product:
a) We reserve the right to refuse to refund the goods.
b) We reserve the right to retain the goods until such time as we receive payment for any additional charges relating to re-delivery of the returned goods.
